• Phone 033 66 000 000 (Cable TV)
  • Phone 033 66 269 900 (Broadband)
  • info@gtplkcbpl.com

ERROR 678 / 651 / 815 : "The remote computer did not respond"

  1. LAN card of PC may be disabled- enable LAN card and check.
  2. PC Ethernet (LAN card) port fault/ Driver corrupt. Repair/Install new driver.
  3. Line problem between your end and DP / POP of Internet Service Provider (ISP). i.e. –cable , switch / media convertor (device faulty)- check line.
  4. Spy ware is running on the computer and is interfering with the connection-Run antivirus and remove spywares.
  5. Third-party firewall software is blocking the connection-check whether soft firewall.
  6. Server down or due to higher network element faults at ISP-Contact with Customer Care Team.
  7. Error 651 is faced in windows 7 – error 851 is faced in windows vista-above.
  8. Error 815 may also occur due to restricted user (or we can say logged in with USERS other then administrator of the system).
  9. Error 815 may also occur due windows registry corruption.

ERROR 769: "The specified destination is not reachable"

  • Error - Due to LAN port disabled or Lan card drivers not installed or lan card drivers not properly installed.
  • Solution- Enable the LAN port (or Local Area Connection). Or Installed the lan card drivers.

ERROR 691: “Access was denied because the user name and/or password was invalid on the domain” OR Error 691: Access was denied because the user name and/or password was invalid on the domain.

  1. Incorrect User name or password, or Spelling error.
  2. Due to forget of changed password.
  3. Due to authentication problem in AAA server of ISP.
  4. Error 691 due to wrong password.
  5. Error 629 in windows 7 due to MAC address authorization failure.

Error 734: The PPP link control protocol was terminated. -or- Error 629: The port was disconnected by the remote machine.

  1. Incorrect User name or password, or Spelling error.
  2. Due to forget of changed password.
  3. Due to authentication problem in AAA server of ISP.
  4. Error 691 due to wrong password .
  5. Error 629 in windows 7 due to MAC address authorization failure.

ERROR: 619- "The remote computer did not respond and port was closed"

  1. Due to corrupted Lan USB driver (If using). When USB to lan convertor NIC card is used.Install new dialer.
  2. Due Registry Problem use scanreg command to repair dialer.

Error 720: No PPP Control Protocols Configured

  1. TCP/IP may be corrupt, try re-installing TCP/IP.
  2. DHCP hand shake issue or ip release to client issue.

Error 729: No PPP Control Protocols Configured

  1. Due to the mismatch pppoe service installed – Remove all the pppoe service.

Dialer Connected Page Not Open

  1. Due to the browser issue-check on another browser.
  2. Due to the DNS failure issue-contact with customer care team whether specified DNS is working or not or check with the system whether it has obtained DNS or not.

Speed Slow

  1. Viruses/spyware issue- check with the system whether antivirus is installed.
  2. Line connectivity issue- check with customer care team where issue is in line
  3. IBW issue-check with customer care team whether IBW constraint is there
  4. Subcriber plan-check with customer care team proper plan has been alloted.

Outlook issue/SMTP port Issue

  1. Check whether customer has subscribed static IP or not as by the default GTPL block SMTP port.
  2. Check proper configuration of outlook in case of static IP.

Particular file is not being uploaded

  1. Switch/Media Issue.